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The server is inaccessable Options
krtasek333
#1 Posted : Friday, December 23, 2011 6:52:25 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
Hello,

I have a one year license for holdem profiler, but it gets stuck every day..why is it happening??
I am playing 4 tables at once and it skip's sometimes like 100 hands to refresh.
I checked the connection, is good and my win7 keep's telling me "server is inaccessable".
Where is the problem??

IT REALLY SUCKS, WHEN YOU PAY FOR STH THAT DOES NOT WORK !!!

Thanks for your time
krtasek333
#2 Posted : Sunday, December 25, 2011 1:38:44 PM
Rank: Member


Joined: 12/23/2011
Posts: 10
will someone ever answer my question???????????????????

every day the same..actually is server is "inaccessible" (made a spelling mistake)
krtasek333
#3 Posted : Monday, December 26, 2011 11:50:43 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
hi guys,

I figured how to speed up refresh rate and know I am not the only one so:
I have more than 40k hands and I figured it's me, who slow's down the refresh, so
if you check the box this level only stats in hud settings, it should speed up the proces
i have now some over 10k and it refreses almost every hand
Sergey
#4 Posted : Tuesday, December 27, 2011 10:39:45 AM
Rank: Administration


Joined: 6/25/2009
Posts: 58
Location: United States
hi

I do not understand what is your problem? Do you have problems with data update?
krtasek333
#5 Posted : Tuesday, December 27, 2011 11:40:24 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
Sergey wrote:
hi

I do not understand what is your problem? Do you have problems with data update?

YES !!! it skip's like a hundred hands sometimes

is it a server problem or net??
krtasek333
#6 Posted : Tuesday, December 27, 2011 11:41:32 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
krtasek333 wrote:
hi guys,

I figured how to speed up refresh rate and know I am not the only one so:
I have more than 40k hands and I figured it's me, who slow's down the refresh, so
if you check the box this level only stats in hud settings, it should speed up the proces
i have now some over 10k and it refreses almost every hand

I did this and it helped, cause of less data I think
krtasek333
#7 Posted : Wednesday, December 28, 2011 2:31:14 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
but it's not good, it's just better, why is it happening??
krtasek333
#8 Posted : Thursday, December 29, 2011 11:54:00 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
today, it was quite good, but not every day the same..
krtasek333
#9 Posted : Friday, December 30, 2011 1:48:00 PM
Rank: Member


Joined: 12/23/2011
Posts: 10
PLEASE support,

I need to fix this problem, i cant play.
krtasek333
#10 Posted : Wednesday, January 4, 2012 2:15:06 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
wow,
I am really dissapionted in your help here..
len
#11 Posted : Thursday, January 5, 2012 1:36:12 PM
Rank: Administration


Joined: 11/10/2010
Posts: 163
Location: United States
We're deploying new servers to production and expecting the problem to go away next week.
Thank you for your patience.
krtasek333
#12 Posted : Thursday, February 2, 2012 10:22:09 AM
Rank: Member


Joined: 12/23/2011
Posts: 10
the PROBLEM did not go away from my point of view
barzor
#13 Posted : Sunday, May 20, 2012 1:59:57 PM
Rank: Newbie


Joined: 5/11/2012
Posts: 5
Since im a member of poker pro labs I puke on their customer service. I hope it improves fast (within my monthly subscription.)
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